frequently asked questions

FAQ's

We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you have a specific question or need further assistance, please don’t hesitate to contact us.

Are we insured?

Great question! Yes we are! We’re going to be keeping this answer nice and simple!

Do you do background checks on your cleaners?

We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.

What happens if a customer is not satisfied?

We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!

Do you use natural products?

Yes! We use all natural products and in particular try to restrict our brand usage to Seventh Generation products. Our all purpose heavy cleaner is a vinegar and water solution mixture. If you have particular products you would like to use just leave them in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us! We’re keeping it simple here.

Do you use chemicals?

No, not unless you would like us to or unless there is no way for us to get out any particular stain or “gunk” build up – we may resort to a heavier all purpose cleaner with minimal chemical composition.

Do you offer any other discounts?

Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!

Email us for discount or check our website for the latest coupon discounts.

Do you take special requests?

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

What happens if I cancel or reschedule in less than 24 hours of the service appointment time range?

We have a strict policy for cancellations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead.

Do you provide carpet-cleaning services?

Yes, we provide carpet cleaning on a per room basis and it is only available as an Extra (additional item) to a regular cleaning. We do not provide a carpet cleaning service as a separate package. Pricing is available during checkout. We like to keep things simple around here.

Do I need to provide cleaning supplies?

No. We bring professional-grade tools and products. Eco options are available upon request.

How do you ensure consistent quality?

We use detailed checklists, inspections, and ongoing staff training.

Can I schedule recurring cleanings?

Absolutely — weekly, bi-weekly, or monthly. If you prefer a one-time cleaning or occasional service, no problem! We are happy to do that as well.

What areas do you serve?

We are Serving Greater Phoenix and Surrounding Areas

How do I get a quote?

Client's Reviews

Read What Our Clients Say

We pride ourselves on providing an exceptional service to our clients, but you don’t just have to take our word for it. Read what our clients have to say about working with us.

    
 
 
       Posted on Google  
   
   Morgan Lynch 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently had the pleasure of using Valley Vista Cleaners, and I must say, they were truly impressive. From start to finish, the team displayed a level of professionalism and thoroughness that is hard to find in the industry. I needed my office space deep cleaned & I am beyond satisfied.

Having used dozens of cleaning companies over the years for monthly maintenance and various moves, I can confidently say this was by far my best experience. They paid attention to every detail and left my space looking immaculate. The quality of their work exceeded my expectations, and I wholeheartedly recommend them to anyone in need of top-notch cleaning services. Thank you again for a fantastic job!
  
 
      Posted on Google  
   
   Amanda Barger 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have used a lot of different cleaning services for my office, but Valley Vista was by far the best. I don’t normally do reviews, but the professionalism, friendliness, and job well done deserves recognition!
  
 
      Posted on Google  
   
   Jessica Miller 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a great experience with this cleaning company. Austin took the initial phone call, went over all of my concerns in detail, and made sure everything was clearly understood before the cleaning. He was very thorough and communicative, which made me feel confident going into the service.

The cleaners who came out did an excellent job, and it’s clear that Austin relayed all the details to them because everything I mentioned was addressed. The entire process was smooth and well-organized.

I would definitely recommend this company and appreciate Austin’s attention to detail and professionalism.
  
 
      Posted on Google  
   
   Judette Salmo 
 
 
 
 Trustindex verifies that the original source of the review is Google. alyssa cleaned my place spotless. she even washed every single dish i had. i will be using valley vista again and hopefully alyssa will stay our cleaner for a long time to come! thank u :)
  
 
      Posted on Google  
   
   Tyler Robinson 
 
 
 
 Trustindex verifies that the original source of the review is Google. The best cleaning company in the game. Very professional, showed up on time. Reasonably priced. Excellent service.
  
 
      Posted on Google  
   
   Liz Ruiz 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently used Valley Vista Cleaners, and I couldn’t be more impressed! Their attention to detail was amazing and their team was very professional and listened to key details of what I was wanting. Highly recommend for anyone looking for a reliable and thorough cleaning service!
  
 
      Posted on Google  
   
   Tyler W 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great experience. Price was fair. Cleaner was very polite and did a good job.
  
 
      Posted on Google  
   
   Chase Achen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very reliable and affordable cleaning services. Ashely did an amazing job on our house for their deep clean service. Highly recommend this cleaning company.
  
 
      Posted on Google  
   
   Michael Barger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ashley has cleaned our home twice now and has done an awesome job! She’s super professional and friendly, responding to our requests & listening to our feedback…..it kind of feels like we have a friend coming over to clean! We’re looking forward to building a lasting relationship with Ashley and couldn’t be happier with the service so far.
  
 
      Posted on Google  
   
   Tyler Moore 
 
 
 
 Trustindex verifies that the original source of the review is Google. Needed a move out clean and went with this company because they had reasonable prices. My kitchen had never been deep cleaned before but they made it look brand new. I wish I would have done this before moving out because the place looks fantastic now
  
 
  
  
 
 
      Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

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